Customers who have used human hair extensions before can be wary to try synthetic hair. The mono-fibre used have been carefully developed to look as natural as possible, with the look and feel of human hair.

The colour reference point can be found in the shade options shown in product descriptions. Alternatively, you can email a photo of your hair taken in natural daylight to get a recommended shade from the Koko Couture team. You can see our guide to best photographing your hair for a match here.

We can send you a picture of any requested shade using one of our samples to give you more of an idea of the colour, just drop us an email with the details.

At Koko Couture we are all about helping you refresh your look with affordable accessories. Our synthetic hair products offer better value than human hair alternatives.

You can use heat up to 180 degrees Celsius on Koko Hair’s extensions and Koko Couture’s half-heads and up to 180 degrees Celsius on Koko Couture’s hair extensions. Please see the pack for more details. We would not recommend using heat unless absolutely necessary to maintain the hair quality.

Yes, of course you can! We recommend using shampoos and conditioners which do not contain any sulphates, parabens and silicones. Regular shampoo may damage the fibre. Ideally use shampoos and conditioners specially made for synthetic fibre, extensions and wigs.

We do NOT recommended dying KOKO Couture hair extensions because they are synthetic and synthetic fibre is different from human hair. It will not grab the hair dye or toner because its structure does not have the pores for the dye to soak in, so will not dye and the ingredients may harm the fibre.

KOKO Couture hair extensions can generally be kept in their best condition for up to six weeks, depending on how they are cared for. This depends from person to person. Synthetic fibre is different from human hair as it requires special care, it does not last that long as human hair.

Most of our extensions are approximately 22-24 inches long. However we do have the Dolce (at 18 inches) and Rosie (at 16 inches), for a shorter look. Some of our customers trim the long extensions to get the exact length they want.

A guide to hair weight is below:

1 piece set (24 inches) ~ 170 grams

1 piece set (16-18 inches) ~ 160 grams

3 pieces set (24 inches) ~ 230 grams

5 pieces set (20 inches) ~ 270 grams

8 pieces set (22 inches) ~ 320 grams

KOKO Couture one piece hair extensions are equivalent to a medium-sized ponytail, weighing approximately 170 grams. Many of our customers are happy with one piece, but for super size hair big hair some customers do use two sets. For customers with short hair, we recommend three piece/five piece/eight piece sets to build layers and allow short hair to blend in easily.

Returns are accepted within 14 days of receiving your order. Items must be in their original condition - unworn and with tags still attached. For hygiene reasons, we cannot accept returns of items that have been tried on or used. Please note that Koko Couture eyelashes are non-returnable due to hygiene reasons.

For further information, please refer to our full Returns Policy.

UK DELIVERY:

Standard delivery - £2.99 (2-4 working day delivery)

Next working day delivery - £4.99 (order before 3PM Monday-Thursday)

Orders placed on Friday after 3PM are shipped the next working day

EU AND INTERNATIONAL DELIVERY:

Standard international - £7.00 (5-15 working day delivery, depending on the location)

US express delivery - from £18.00

For further information, please refer to our Delivery Information page.